FREQUENTLY ASKED QUESTIONS
How long does it take for an order to arrive?
Orders with standard shipping will arrive in the Peninsula in 2-3 days.
Orders with express shipping, always placed before 11:00 a.m., will arrive within 24-48 hours. If an order is placed after 11:00 a.m., it will be counted as placed the next day.
International orders will arrive in 2-4 days.
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Can orders be modified?
We have a highly automated system and any changes could lead to errors, so it is not possible to modify them.
You must contact info@ohhfriday.com, and if it hasn't been processed, it could be canceled.
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Do you restock out-of-stock items?
Most items are limited edition, but sometimes they can be restocked.
We recommend you register on the website: https://www.ohhfriday.com/pages/familia , so you'll receive all the latest news as soon as it comes out.
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How long does it take to get a refund for a return?
Normally, it takes 2-4 days, but sometimes it can take up to 10 days, as the transfer is between different banks.
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I have entered an incorrect address. What can I do?
In this case, please contact us as soon as possible at info@ohhfriday.com and we will try to modify the delivery address if we can.
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I don't receive the confirmation email: What can I do?
Chances are you've entered your email address incorrectly (it's more common than it seems).
Write to us at info@ohhfriday.com, we'll modify it and resend you the confirmation.
We also advise you to carefully check your spam folder in case it has arrived there.
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How is payment made?
Payment is completely secure and can currently be made by debit or credit card.
We're working to incorporate Bizum, PayPal, and a 3-installment payment system as soon as possible. As soon as we have it ready, you'll see these new options on the payment screen.
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Do you ship outside of Spain?
We currently only ship to the European Union, excluding the Canary Islands, Ceuta, and Melilla.
In the future, we plan to ship worldwide, as we're working to offer you the best service and shipping costs.
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Which shipping companies do you use?
Nationally with MRW or GLS and internationally with UPS.
How do I unsubscribe from your emails or WhatsApp messages?
You can unsubscribe at any time. For emails, there's an "unsubscribe" option at the bottom of each email. For WhatsApp, simply write to us, "Unsubscribe," "Stop," or "Unsubscribe." You'll stop receiving them.
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You can also find all the information regarding shipping and exchanges in the Shipping Policy and in Exchanges and Returns .