Refund policy
RETURNS & EXCHANGES
At OHH FRIDAY, every garment is carefully selected to offer you a collection designed to make you feel your best.
If, however, you're not completely satisfied with your order, you have 15 days from the date of delivery (or from the last delivery attempt) to request a return.
RETURNS
You can quickly and easily request your return using the link below and your order details.
Please remember to write your order number, beginning with OF, on the outside of the parcel.
IMPORTANT INFORMATION
Items with a defect or fault should not be processed through the standard returns procedure. Please email us at info@ohhfriday.com and include a photo of the item.
Each return must correspond to a single order. It is not possible to combine multiple orders into one return, as our returns process is fully automated and this could prevent one of the orders from being refunded correctly.
RETURN COSTS
Return shipping and handling costs will be deducted from your refund.
Spain: €4.95
Portugal: €7.95
Rest of Europe: €9.95
Outside the European Union: €39.95
RETURNING YOUR PARCEL
Once you have requested your return:
Spain: Take your parcel to a Correos post office within 2 working days.
Rest of Europe: Drop your parcel off at a UPS Access Point.
Simply present the QR code you will receive by email and your return label will be printed for you.
GENERAL CONDITIONS
To be eligible for a refund, returned items must:
Be unworn and unwashed.
Be free from stains, odours or signs of use.
Not have been altered or modified.
Include all original tags.
Be neatly folded.
Be returned in perfect condition so they can be offered for sale again.
Be returned in their original packaging.
Returns or exchanges are not accepted for:
Underwear
Bikinis
Swimsuits
Bodysuits
REFUNDS
Refunds will be issued using the same payment method used for the original purchase.
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
If a discount or promotional offer was applied to your order, the refund will be based on the amount actually paid.
REFUND TIMES
Once your return has been received and inspected, you will receive a confirmation email within approximately 7–14 working days.
From that point, depending on your bank or payment provider, it may take up to 10 additional days for the refund to appear in your account.
UNDELIVERED ORDERS
If a parcel cannot be delivered and is returned to our warehouse, it will be processed as a return.
In this case:
The applicable return costs will be deducted.
If your original order qualified for free shipping, the original shipping costs will also be deducted.
BLACK FRIDAY & CHRISTMAS
All orders placed from 26 November onwards may be returned or exchanged until after Epiphany.
REFUND POLICY FOR RETURNS AFTER 15 DAYS
If you return your order within the first 15 days, your refund will be issued using the original payment method.
If your return is requested after the initial 15-day period, the refund will be issued as a gift card, valid for 3 months from the date of issue.
In both cases, the general return conditions above will apply.
NEED HELP?
If you have not received your refund confirmation email or your refund within the expected timeframe, please contact us at:
info@ohhfriday.com
We'll be happy to help.
FAULTY OR DEFECTIVE ITEMS
We work hard every day to offer the highest quality products.
If you receive an item with a manufacturing fault or defect for which OHH FRIDAY is responsible, you have 3 days from the date of delivery to notify us, provided the conditions above have been met.
In this case:
We will replace the item with an identical one, subject to stock availability.
If a replacement is not available, we will issue a full refund.