FREQUENTLY ASKED QUESTIONS


How long does it take for an order to arrive?

Orders with standard shipping to mainland Spain or Portugal are normally delivered within 1–3 business days.
Orders with express shipping placed before 11:00 a.m. on business days are delivered within 24–48 business hours. Orders placed after 11:00 a.m. will be processed on the next business day.
Orders to the rest of the European Union are normally delivered within 2–4 business days.
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Can orders be modified?

Our order fulfillment system is highly automated, so it is not possible to modify an order once it has been placed, or to add or remove items.
If you need to cancel it, write to us as soon as possible at info@ohhfriday.com. If the order has not yet been prepared or shipped, we will try to cancel it.
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Do you restock sold-out garments?
Most garments are limited edition, but on some occasions they can be restocked. 
We recommend that you sign up on the website: https://www.ohhfriday.com/pages/familia, so you will receive all the latest updates as soon as they are released.
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How long does it take to receive a refund for a return?
Once the return has been processed and approved, we will issue the refund using the same payment method used for the purchase.
How long it takes to appear in your account will depend on your bank or payment provider and may vary.The refund will usually appear in your account within 2–4 days, although in some cases it may take up to 10 days, depending on your bank or payment provider.
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I entered the wrong address. What can I do?

Write to us as soon as possible at info@ohhfriday.com.If the order has not yet been prepared or shipped, we will try to modify the delivery address.
Once it has been processed, we cannot guarantee that the change will be possible.
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I haven’t received the confirmation email: What can I do?

First, check your spam or junk mail folder.If it isn’t there either, the email address entered when placing the order may be incorrect. Write to us at info@ohhfriday.com and we will review it with you.
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How is payment made?

Payment is completely secure, and you can currently pay by debit or credit card.
You can make your purchases and pay through SEQURA in 3 months (at no extra cost) or over a longer period.
We are working to add Bizum and PayPal as soon as possible. As soon as they are ready, you will see these new options on the payment screen.
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Which countries do you ship to?

At the moment, we only ship to the European Union, Mexico, Colombia and the USA, excluding the Canary Islands, Ceuta, Melilla, Madeira and the Azores.
In the future, we plan to ship worldwide, as we are working to offer you the best possible service and shipping costs.
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Which companies do you use for shipping?

We work with different transport companies depending on the destination and type of shipment, including CTT, Correos Express, MRW, GLS, UPS and DHL.
The assigned company may vary to provide the best available option for each shipment.



How can I unsubscribe from your emails or WhatsApp messages?
You can unsubscribe whenever you want. In our emails, you’ll find the “Unsubscribe” option at the end of each message.
On WhatsApp, simply write to us “UNSUBSCRIBE”, “STOP” or “CANCEL SUBSCRIPTION”, and you will stop receiving our communications.



You can also find all the information about shipping and exchanges in Shipping Policy and Exchanges and Returns.